Frequently Asked Questions

We support all common image formats including PNG, JPG, JPEG, WebP, and GIF. For best results, use high-resolution screenshots with a minimum of 1000px on the longest side.

Our AI analyzes your design and intelligently places it within realistic device frames, environments, and compositions. Each mockup is uniquely generated — no templates, no stock photos.

Over 40 mockup types across devices, merchandise (t-shirts, hoodies, mugs, totes), packaging (bottles, boxes, cans), print & signage, and more. Each type offers multiple composition and style options.

Absolutely. Select from realistic photography, 3D renders, illustrations, or artistic styles. Configure lighting, backgrounds, effects, and even hand positions. Or write a custom prompt for complete control.

Export in stunning 4K resolution — perfect for print materials, presentations, and marketing assets where detail matters.

Mockado uses a simple pay-as-you-go credit system. Each mockup generation costs 1 credit. No subscriptions, no monthly fees — just purchase credits when you need them and use them anytime.

Credit packages start at $5 for 10 credits (10 generations). Larger packs offer better value: 50 credits for $20, 100 credits for $35, or 500 credits for $150. That's as low as $0.30 per mockup.

Never. Once purchased, your credits are yours to use whenever you want. No pressure, no deadlines, no recurring charges.

Absolutely. All generated mockups are yours to use however you like — in client projects, marketing materials, app stores, social media, print, or anywhere else. No attribution required.

Your privacy matters. Uploaded images are processed securely and stored for 7 days so you can access your gallery, then automatically deleted. We never use your images to train AI models.

AI generation can vary between outputs, which is why we let you generate up to 4 variations per request. Most results are excellent, but if you're not satisfied, simply regenerate. The AI improves with clear, high-resolution source images.

We're here to help! For questions, feedback, or issues, email us at my.mockado.app@proton.me. We typically respond within 24 hours.